Wednesday, January 30, 2008

Lost Memories

I'm sad to say that the issues with our wedding videographer have not been resolved after all. We were finally able to view our wedding footage the other day and discovered that we only received 1 hour and 7 minutes of footage. We were guaranteed at least 4-5 hours.

I reported them to the Better Business Bureau in mid-November, but after receiving no response from our videographer, the BBB closed our case. I was willing to let it go until I saw how little footage we ended up with. Granted, the videographer did catch all the important moments, which I am grateful for, but I didn't hire them to do the least amount of work possible.

I am beyond pissed at this company and have decided to take this to the next level. I plan to write out a demand letter (for at least a partial refund) and have it completed by the end of this weekend. Hopefully we can get this completely resolved. If not, small claims court it is.

I don't want to do this at all. More than anything, I just really want to be done with this mess. But I am just too angry to let it go now. It's our wedding video. We put our faith in this company to catch our special day on tape, and they betrayed us. Yes, I realize that sounds melodramatic, but that's how I feel.

I need advice though: how much of a refund should I demand? 25%? 50%? I really don't know - and that's where you come in, readers! Help a sister out!

Thanks in advance.

11 comments:

WeezerMonkey said...

100%.

They didn't give you what they promised.

Nanette said...

Ditto WeeMo.

Bastards.

Anonymous said...

They gave you 25% of what they promised so 75%. Or 100% if you count the hassle you've been through. wookin!

Anonymous said...

100%!!

I'm sorry that is BS.....your wedding is once in a lifetime and those memories come but only once.

Sorry you have to deal with those dickheads.

I would be such an emotional wreck over it.

but yeah 100% NOTHING LESS!!

Erika

Kari said...

Absolutely 100%. You asked them for a specific service, which they did not provide. What a shitty thing to have happen, I'm sorry love!

Kim said...

Ditto Sharon.

amber said...

ditto the dittos.

i'm just sorry you are still having to deal with these asshats. :(

Discombobulated said...

ditto above.

good luck : /

Anonymous said...

I think your being way nice not thinking about asking for the full 100%. They didn't give you what they promised and the put you through way too much stress and trouble.
~Melinda

alyssa said...

Yeah, 100% sounds fair to me! It was your WEDDING! They suck!

dapotato said...

as i was reading, i was thinking "a FULL refund!" i guess everyone else already suggested that.

so sorry to hear. :(