I'm sad to say that the issues with our wedding videographer have not been resolved after all. We were finally able to view our wedding footage the other day and discovered that we only received 1 hour and 7 minutes of footage. We were guaranteed at least 4-5 hours.
I reported them to the Better Business Bureau in mid-November, but after receiving no response from our videographer, the BBB closed our case. I was willing to let it go until I saw how little footage we ended up with. Granted, the videographer did catch all the important moments, which I am grateful for, but I didn't hire them to do the least amount of work possible.
I am beyond pissed at this company and have decided to take this to the next level. I plan to write out a demand letter (for at least a partial refund) and have it completed by the end of this weekend. Hopefully we can get this completely resolved. If not, small claims court it is.
I don't want to do this at all. More than anything, I just really want to be done with this mess. But I am just too angry to let it go now. It's our wedding video. We put our faith in this company to catch our special day on tape, and they betrayed us. Yes, I realize that sounds melodramatic, but that's how I feel.
I need advice though: how much of a refund should I demand? 25%? 50%? I really don't know - and that's where you come in, readers! Help a sister out!
Thanks in advance.